I’m a Pinnacle member with hundreds of Lulu products. I attempted utilizing the “quality promise” for the first time when my Align 6” shorts started coming apart at one of the seams after a few wears (purchased in September and submitted request in November). These are the responses I received… Am I crazy to think that a faulty seam on $64 shorts is a quality issue ? Or is it normal they start falling apart after 2 months as part of “ordinary wear and tear?”