I got a lululemon giftcard for my birthday as a gift and I made my first ever lululemon purshase. I received my order last Tuesday and one of my items was clearly used. Every other item was in a sealed bag and the tag was attached to the item, all of them in pristine condition. For this particular legging, the bag was open and the tag was just loose inside the bag. It was not attached to the legging whatsoever. (See photos attached)

I went to a lululemon store and the manager told me the legging was a 2023 item while the tag was for a 2025 item. That the tag was not meant to go on that pair of legging, which was obvious anyways. So she refused to exchange the item because it is “clearly used”. Although I understand the policy, I spent 108$CAD + tx for this pair of legging and they are disgusting.

I will call customer service but I highly doubt they will exchange/reimburse the legging. I was wondering if this situation happened to any of you before and if you have any tips? I feel stuck?