Feeling so stuck and angry with GEC’s customer service.

Hey guys, I just needed to vent and see if anyone has been in a similar situation.

I bought a pair of leggings recently—they’re still brand new with the tags on—but I’ve somehow lost my receipt. Here’s the problem: I live in a pretty remote part of Quebec and I don’t own a car, so getting to a physical store is basically impossible for me right now.

I contacted their online support (GEC) hoping they could let me just mail them back since the tags are still attached and the leggings are perfect. I explained that I’m stuck here without transportation, but they were so dismissive. They just kept repeating that “returns without a receipt” HAVE to be done in person at a store.

I’m honestly so angry. It’s just one pair of leggings, and it feels like Lululemon is making it impossible for those of us who don’t live in a big city. It feels like I’m being penalized just because of where I live.

Has anyone ever had luck getting them to allow a mail-in return when you don’t have a receipt? Or am I really just stuck with a $100+ item that I can’t even use? If anyone has any tips on how to get them to actually listen to my situation, I’d really appreciate it. Thanks.