I made a return with multiple items included, but received 20% of the refund amount I was told I’d be getting. They are claiming all of the items were not sent, but they were all included in the same package. Has this ever happened to anyone? If so, what was the resolution? I’m getting a little nervous this is gone on a few days without them figuring out what happened to the missing items on their end.
Edit: I was able to get this sorted out because I showed them a copy of the USPS receipt detailing the tracking info & the weight of the package I sent back which was over 4lbs and there was no way 2 metal vent tee shirts were over 4lbs. This was enough for them to settle this matter and make me whole, apparently. So take my advice, save every receipt you have that involves Lululemon.
Yes
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Different orders need to be sent back individually. They all correspond to different order numbers.
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This was all worked out and specified in the return authorization form. I was emailed and included inside the package. It outlines which SKUs correspond to which order. That’s how I was instructed to Mail package back one package all of the items with that return authorization form.
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