I bought this luon define jacket about one month ago, and have only handwashed and air dried but it’s pilling horribly, worse in areas where there’s friction but it’s almost all over the entire jacket (outside and inside). I tried to shave off the pilling with a fabric shaver but it leaves a fuzzy layer (attached photo) over the fabric that just pills again.

This is my first time buying from lululemon so I have no idea what’s normal and what isn’t. Is it possible it’s defective and has this happened to anyone else? Am I doing something wrong?