Since I just saw a post regarding OP receiving a gift card for just a product enquiry, I would like to share my recent distasteful experience with Lululemon.

I received a wrong order and in the package contained the address, full name and email address of the intended customer. I only opened my package overseas (my bad, I know, but I never thought that I would receive a wrong order) after I left for a 2 month Asia work trip.

Contacted CS and they refused to refund me the order I never received, until I return the wrong order. Well I couldn’t do the return overseas and offered to return to the stores of the 3 Asian countries that I’ll be visiting. We went back and forth for 2 damn hours. CS went away to escalate this case to his superiors and came back stating that they want my overseas address to arrange for an overseas return label. After I provided my overseas address, he then told me I can get a full refund instead. I was promised a $30 credit card compensation that will be credited in 1-2 working days.

After the 2nd day, I reached out to CS regarding the missing promised gift card. They said they have processed and it’ll be credited in 1-2 working days.

On the 4th day, I reached out again and they said the same thing.

The following week, I received this email stating that I won’t be receiving the promised gift card. WTH? I sent a email and asked for an explanation. It has been 4 days since, and there is still no reply.

It’s absurd and bloody unprofessional. I decided this will be my last purchase with Lululemon. I am also spreading the word and asking the people around me to boycott Lululemon— for the prices that the products command, you would think you can receive better service quality. I am appalled, shocked and disgusted with the CS experience. It’s a blatant waste of my time to have to go through the lengthy process of getting a resolution. I also just sent a follow up, requesting CS for a respond.

Ugh.